SMS TERMS AND CONDITIONS
Last Updated: July 11, 2026
Effective Date: July 11, 2026
1. PROGRAM NAME AND OPERATOR
The Crualitics SMS Program (“SMS Program”) is operated by Cruality LLC.
Support email: support@crualitics.com
Website: https://www.crualitics.com
2. PROGRAM PURPOSES
The SMS Program may send only the following categories of messages:
A. User-requested account-security messages
One-time passcodes, password-reset codes, phone-verification codes, login or identity-verification notices, and similar transactional security messages initiated by the user or reasonably necessary to protect the user’s account.
B. Optional wellness reminders
Daily or scheduled check-ins, journaling reminders, goal reminders, and similar non-marketing wellness messages sent only after a user provides separate, affirmative consent.
Crualitics does not use this SMS Program to send advertising, third-party promotions, or unsolicited crisis-intervention messages.
3. HOW CONSENT IS OBTAINED
A. Account-security texts
A user enters a mobile number and requests a function that uses SMS, such as a phone-verification or password-reset code. Before the number is submitted, the user is shown a clear disclosure stating that Crualitics may send the requested automated account-security text, that message and data rates may apply, and how to obtain help or stop messages.
A user must not receive recurring wellness reminders merely because the user supplied a number for account security.
B. Optional wellness reminders
A user enrolls by actively selecting a separate checkbox that is unchecked by default. The checkbox must be adjacent to the complete disclosure and cannot be bundled with acceptance of the Terms, Privacy Policy, Legal Waiver, purchase, or account creation.
Consent to optional automated wellness texts is not a condition of purchasing or using Crualitics.
4. REGISTRATION DISCLOSURE
The registration or enrollment interface must display the following language exactly:
PHONE NUMBER DISCLOSURE
“By entering my mobile number and requesting an SMS security function, I agree that Cruality LLC may send automated Crualitics account-security text messages to that number, including verification and password-reset codes. Message frequency varies based on my requests. Message and data rates may apply. Reply HELP for help or STOP to stop text messages. Consent is not a condition of purchase. See the SMS Terms and Privacy Policy.”
OPTIONAL WELLNESS SMS CHECKBOX — UNCHECKED BY DEFAULT
Checkbox label:
“I agree to receive automated Crualitics wellness reminder text messages from Cruality LLC at the mobile number I provided.”
Disclosure directly beneath the checkbox:
“Messages may include check-ins, journaling reminders, and goal reminders. Message frequency varies and may be up to one message per day when enabled. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of purchase. See the SMS Terms and Privacy Policy.”
The words “SMS Terms” must link to:
https://www.crualitics.com/sms-terms
The words “Privacy Policy” must link to:
https://www.crualitics.com/privacy
5. MESSAGE FREQUENCY
Account-security messages are sent in response to a user request or a reasonably necessary account-security event.
Optional wellness reminder frequency varies according to enabled settings and may be up to one message per day unless a different frequency is clearly selected and disclosed.
Carriers and Cruality LLC do not guarantee delivery timing.
6. MESSAGE AND DATA RATES
Message and data rates may apply according to the recipient’s wireless plan. Cruality LLC is not responsible for carrier charges.
7. OPT-OUT
Reply STOP to stop automated text messages from the sending number.
Cruality LLC will honor opt-out requests as required by law and carrier rules. After an opt-out, one final confirmation message may be sent.
Reasonable opt-out language must also be honored when legally required, including messages that clearly communicate a desire to stop.
A user who opts out must not receive additional automated texts from that program unless the user subsequently provides legally sufficient consent or re-enrolls. The Service should offer a non-SMS recovery method when reasonably available.
Reply START to re-enroll only where that keyword and re-enrollment flow are supported. Re-enrollment may require renewed consent.
8. HELP
Reply HELP for assistance or email support@crualitics.com.
The HELP response must identify Crualitics or Cruality LLC, provide support contact information, and include “Msg & data rates may apply.”
9. CARRIER DISCLAIMER
Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on carrier networks, device availability, coverage, and other factors outside Cruality LLC’s control.
10. ELIGIBILITY AND MOBILE-NUMBER AUTHORITY
You must be at least 18 years old, or have the authorization of the mobile account holder and any legally required parent or guardian, to enroll a number.
You represent that you are the subscriber or customary user of the number and are authorized to consent to messages.
Notify Cruality LLC or opt out before transferring or relinquishing the number.
11. PRIVACY
Mobile numbers, SMS consent information, and opt-in records will not be sold or shared with third parties for their own marketing or promotional purposes.
Information may be disclosed to messaging providers, carriers, and service providers as necessary to deliver, administer, secure, and document the SMS Program, or as required by law.
See:
https://www.crualitics.com/privacy
12. CHANGES OR TERMINATION
Cruality LLC may modify or discontinue the SMS Program. Material changes will be communicated when required by law. Consent obtained for one materially different program will not automatically authorize another.
13. CONTACT
Cruality LLC
Platform: Crualitics
Email: support@crualitics.com